Support & Next Steps

Most issues can be solved inside the Client Area, but we are here whenever you need a hand.

Self-service first

• Review the Email Logs to confirm what happened to a specific message.
• Check the Usage tab to ensure you still have domains, storage and mailboxes available.
• Use Backups or IMAP Sync before making large edits so you can recover quickly.

Billing or subscription questions

Use the Manage Billing / Subscriptions button in the Client Area to open the Stripe portal. There you can:

• Update credit cards or bank accounts
• View and download invoices
• Add tax information
• Cancel renewals at the end of the current period

If the portal does not open, copy any on-screen error from the Client Area and include it in a ticket.

Opening a support ticket

1. Open your subscription card in the Client Area.
2. Click the Support button.
3. Fill out the form with:
   • The domain and mailbox affected
   • Timestamps and log snippets, if available
   • Steps you already tried
4. Submit and we will reply using the email from your profile.

Emergency checklist

• Pause edits if you are unsure what caused the issue.
• Create a backup.
• Share all relevant context (recent DNS changes, new mail clients, migrations, etc.) in your ticket so we can spot patterns right away.