Touring the Client Area

After you authenticate you land on the SMTP Zen Client Area. Everything about your subscription, billing and service controls lives on this page, so it is worth learning each block.

Profile summary

The first section lists your login email and your permanent SMTP Zen customer ID. Keep this ID handy when contacting support. If something looks wrong, reach out before making additional changes so we can double-check the account ownership.

Subscription list

Below the profile you will find your current subscriptions.

Each subscription card highlights:

• The commercial plan name
• Cost per billing cycle
• The main domain tied to the plan
• Current and next period dates so you know when renewals happen
• Any storage add-ons currently attached

Billing portal button

Use the Manage Billing / Subscriptions button to open Stripe's secure portal. From there you can download invoices, change payment methods, add VAT/GST data or cancel at the end of a period. We pass you back to the Client Area automatically once you exit the portal.

Quick links on each plan

Inside every subscription card you get shortcuts to:

• Webmail – opens the hosted mailbox interface assigned to your plan
• Documentation – links directly to these guides for easy reference
• Support – opens a ticket form pre-filled with your subscription details

Opening the Plan Manager

At the bottom of each subscription card there is a Plan Manager button. Click it whenever you need to view usage, add domains, create mailboxes, copy DNS records, manage spam controls, run backups or launch IMAP migrations. The rest of these guides focus on that manager because it is where you do the real work.